RETURNS AND COMPLAINTS

Cancellations
If you wish to cancel your order, please contact our Sales Department. As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy (below).
As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. We cannot refund any priority, express or courier component of the postage charge. This only applies if the order is cancelled prior to dispatch.

Returns and Complaints
All items are carefully checked before despatch.
If the goods are damaged in-transit, please sign the carriers' delivery note `Damaged' and notify us immediately (please attach pictures). Keep all the packaging material as the Carrier may wish to inspect this. We will arrange to have the item returned at our expense. You will be given the option to have the product replaced at no charge to you or to have a full refund.

Goods that are not acceptable for any other reason may be returned within seven 28 days for a refund or replacement, but in all cases you must contact us first for authorisation. Goods will be returned at your expense and will be accepted only in 'as new' condition.

Incorrect Items
If we have sent you an incorrect item, please notify our SALES OFICE as soon as possible or within 28 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned.
We will not charge you for the incorrect item and we must have the incorrect item returned for investigating.

Brubeck UK endeavour to handle all enquiries and fulfill all orders speedily, effectively and without incident, however, it is not possible to guarantee there will never be a problem. Should you have any complaints about our products or services, please put this in writing and send to us via e-mail or via our contact form. Any complaint received will be acknowledged via e-mail or via phone within five (5) working days and you will be informed of a projected time scale for dealing with that complaint, together with the steps we intend to take in dealing with it.
Losses
We will be responsible for any losses you suffer as a direct result of us breaching these On-line Shopping Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed (i.e. at the point we send the Despatch Confirmation E-mail to you). We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.
Our liability to you under these On-Line Shopping Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these On-line Shopping Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence.
Events beyond our reasonable control
We will not be responsible to you for any delay or failure to comply with our obligations under these On-line Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
Alterations to this Website and Terms and Conditions.
We reserve the right at any time to make changes to this Website, the On-line Shopping Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

Return Items Address
Performance Wear - Brubeck UK
Warehouse, 77 Alston Drive, Bradwell Abbey, Milton Keynes MK13 9HG, UK